This page offers alot more information on our enquiry and booking system ,prices, deposits and payments, keys, airport transfers and much more. If you need to discuss anything with us directly, please do email or message and we will be back in touch with you

 

How to enquire

After checking out our apartments on offer, either email us directly or send a WhatsApp message or fill out the enquiry form found at the foot of most pages on this site. We will endeavour to reply to you within a day. Ensure that you let us know exactly what you are looking for including arrival and departure dates and how many bedrooms are required. If you have a preference to a particular apartment please let us know

 

Prices & offers

You will be sent a NO OBLIGATION price offer via email upon request. We do not publish our prices on this site simply because offers come and go and change frequently and because we use different Management offices and private owners and endeavour to get for you the best price we can. Prices quoted are always in euro, that being the local currency of course in Spain. Prices are confirmed 100% once you confirm your wish to make a reservation and NO extras are added afterwards. There are no hidden extras. All reservations are required to pay the breakages & key loss deposit upon check in which is refunded before you depart. Prices quoted are fully inclusive of VAT, water, electric and end cleaning. There may be extras that you can add if you wish to your booking, for example WIFI or UK TV hire or airport transfers & mobility items and these will all be listed seperately subject to your prior approval.  Last minute deals are often added. You are under no obligation whatsoever to make a reservation just because you request information and we will not abuse your email inbox with emails! Your information will NOT be shared with any other company or business whatsoever.

 

How to book

After checking availability with us and receiving confirmation that your choice is available, if you decide to book please confirm as soon as is possible as we are unable to block or hold any apartment. Your request will then be confirmed to you with a booking reference. You will then be required to pay a deposit towards the cost. The balance will become due around 4 weeks before your arrival in order that we may pay the owners on time. We cannot accept payments upon arrival due to too many no shows in the passed leaving owners with an empty apartment at such short notice. Receipts of course will be issued. Payment methods include WISE (previously known as Transferwise), Paypal, bank transfer.

 

Making changes to your booking after reservation

After making your reservation with us, you may need to make a change, for example a date change or accommodation change. Before going ahead with that, please check with us that your apartment is available for your altered dates or that your alternative accommodation is possible. We will confirm as soon as possible. Date changes for the original apartment booked do not normally involve any admin fees but a change of accommodation may do, depending on the terms set by the owner of the original apartment reserved. This will be advised to you. 

 

When your balance payment is due

We will send you an email setting out your confirmed reservation and your deposit paid and your final balance due with details of the payment options. You will need to make payment in good time. Failure to make payment will result in the cancellation of your reservation. Please contact us immediately to discuss payment plan options (0%) if you would prefer to pay off your holiday by weekly, fortnightly or monthly installments during the time prior to your final payment date 

 

Travel Insurance & your responsibility

We will only accept reservations from guests who have taken out travel insurance or who will provide evidence of doing so when flights are booked. Since COVID -19 it has been absolutely vital that everyone is insured against losses and health. You MUST take out Insurance to travel to include cancellation and medical assistance. You must travel with the suitable medical cover from your home country to receive health care in Spain if required whilst on holiday.

 

COVID 19 Pandemic

For bookings made BEFORE March 2020, and that were effected by the unannounced and sudden pandemic situation, these have all been moved free of charge and at no loss to new dates (and moved again from 2021 to 2022 in most cases) again at no loss or charge.

However, if you choose to make a reservation now, knowing that the pandemic is still around and effecting choices etc, we cannot be held responsible and neither can the owners of the apartments we advertise. Bookings now, as from March 2021, will be at your own risk. Refunds cannot be assumed. Deposits must be seen and accepted as non refundable. Again, we emphasis the need for good travel insurance, preferably with Covid cover.

All the while the pandemic is still around, all travellers to Spain MUST adhere to the rules in place at the time of their trip with relation to social distancing, wearing of masks, curfew times etc. We will advise you a few weeks before your arrival of the current stipulations in place, if any. Check with your airline for their requirements and with your home countries government websites for re-entry regulations back into your home country after your holiday. 

 

Airport Transfers

We can book and arrange for you private door to door transfers. Please enquire. You can also of course arrange your own or take the coach shuttle services from the airport (bear in mind 90% of these services are not door to door and the travel times can be as much as three times longer!). Either way, we will need your full flight details for timing purposes

 

The apartments we advertise

We have permission from all the owners or the Management companies of the buildings to advertise and make reservations for the apartments.

You will notice on each apartment listing it shows either a floor level or various floors.

For the apartments that show an actual floor level, this means that this property is an independent property, privately owned. If you book into one of these, this is the actual property you will be staying in. All the photos are genuine and of the actual property. New photos are taken when new furnishing are added or decorating done to keep them current.

When you see properties shown as various floors, this means we have access to the entire block and book an apartment for you with the Management company. This means that they slot all the bookings in like a huge jigsaw puzzle just days before arrival dates. We can only request from these companies certain requirements on your behalf, for example low floor or high floor (if you express a preference). However, these are requests only and cannot be confirmed. If you really can only stay in a low floor or high floor, then please choose a privately owned apartment showing the floor level so you can be absolutely sure

 

Cleaning, bed linens and bathroom towels

All apartments are cleaned prior to your check in. You must report any issues within the first 6 hours of checking in.

Fresh bed linen will be on all beds and spares left for sofa beds. If you are staying in a privately owned apartment, the owner will leave you change over bed linen for your use. If you are in an apartment managed by a company, they will send in house keeping normally once a week to leave clean linen and take away the used. In both cases you will be provided with a few bathroom towels per person. You may wish to bring extras. You will need to bring your own beach and pool towels. 99% of our apartments have washing machines and airers for your use. Neither offer daily house keeping services! That is more Hotels rather than self catering apartments! You will need to bring or buy your own toiletries etc.

Your rental payment fee includes your end clean charge. Once you check out, the cleaning team enter and prefer your apartment ready for the next guests. Please see below more information regarding cleaning

 

Exsessive cleaning charges

At the end of your stay, our cleaners enter and prepare the apartment ready for the new guests arrival. This end clean is expected to be an average clean not a rebuild. You must take down to the bins regularly your waste. Please strip the beds and place all used linens in the bath or shower along with used towels. Excessive cleaning and rubbish clearance will be charged for.  ​

 

Breakages & key loss deposit

When you check in you will be required to pay a breakages & key loss deposit which will be refunded to you in full before you leave. You can use euro or pound. € 150 /  GBP. 

This is a security for our property owners. They are entrusting strangers to use their property! Small breakages (cups, glasses etc) are not normally a worry but any bigger damage or breakages are charged for. When you check in, report anything you find immediately. If you loose keys during your stay, the locksmith charges will be deducted from your deposit. Please dont leave keys in the back of the front door as its very easy to go out and accidentally leave them there!

Our details

Company trade name:  Costablanca Apartments
Website:  www.costablanca-apartments.com
Business registered address:  Calle Mascarel, 14, 03530 La Nucia, Alicante, Spain
Spanish registered:  X-5347097
Telephone:  0034 616 585 602 (WhatsApp also available)
Business registered since:  01/07/2001

Swimming pool rules 

If the apartment complex you have booked has a pool, it will have displayed a board showing the opening times, whether or not there is a life guard on duty and the rules regarding inflatables in the water. Generally speaking, the outdoor pools are open seasonally and normally close towards the end of September for the Winter. Some however remain open all year. Pools may sometimes need to close temporarily for emergency maintenance or repairs. Indoor pools tend to remain open all year.
 
Some complex's remove the cover over their indoor pool if present during the hot winter months. All will be covered for winter. These indoor pools are not always heated. This information will be shown at each. If you are unsure, please ask the porter / manager of your building. Please keep children under control and supervised at all times whilst using the pool, please respect other pool users and please avoid any disregard of the rules shown. Please bring your own pool towels with you.

Checking in & checking out (Times and proceedures)

You may check into your apartment normally between 3.00 pm and 4.00 pm but earlier if the property has been prepared earlier. You must check out from between 10.00 am and 10.30 am on your departure day to allow cleaners to enter to prepare for the next guests. Remember, you pay "per night" and not "per day". If you have a late flight home you may want to consider booking the next night onto your booking (do it prior to arrival and check availability with us first) which will ensure you have full use of the apartment until you leave later in the day or evening. Time is needed between each booking for cleaning and linen changes. In busy times, these services take time. You must be prepared to wait if you arrive early. You may be able to leave your luggage and return later. 

Keys

You will be notified prior to arrival and at the time of booking the arrangements for collecting your keys. At some apartments the owners arrange for a key holder to meet you outside. At others, this arrangement takes place but during certain times of the day. At other properties, you pick your keys up at their office on site or at an ajourning Hotel reception. Depending on your arrival day and time, we may also be available to pre collect your keys and meet you ourselves as you arrive. This will all be confirmed to you prior to your arrival day.